New managers and team leads often revert to carrot and stick thinking when looking for ways to improve performance. Turns out that this old school approach of offering a combination of rewards and punishments to improve performance isn't all that effective.
What determines success? Intellectual ability often gets people in the door, but high emotional intelligence (EQ) is the key to working effectively with others, getting that promotion and ongoing leadership development.
As the saying goes, “You can lead a horse to water, but you can’t make him drink”.