In Alberta your “client facing” service employees typically have the most contact with your customers. They most likely advise them on technical issues, service them by delivering your company’s product or service. In most cases your operations/service employees have more face-to-face contact with the clients than your Sales Team.
As the saying goes, “You can lead a horse to water, but you can’t make him drink”.
When we engage a client in strategic planning as part of our leadership development programs, we often get asked two questions:
Any company preparing to transition from a private holding to public status must be prepared for a long process. Preparation for your initial public offering (IPO) can be expected to require at least two years of careful planning. A lack of sufficient IPO preparation will greatly diminish the chances your company will successfully transition with optimal stock valuation and financing potential.